How can gamification be leveraged to encourage collaboration and communication among team members in different CX roles to ensure a seamless customer experience journey?

Gamification can be leveraged by creating interactive challenges or competitions that require team members to work together towards a common goal, fostering collaboration. By incorporating leaderboards or rewards for achieving milestones, team members are incentivized to communicate and support each other throughout the customer experience journey. Additionally, incorporating elements of gamification can make mundane tasks more engaging and encourage team members to actively participate in problem-solving and decision-making processes, ultimately leading to a more seamless customer experience journey.