How can companies leverage gamification to drive innovation and creativity within their internal CX community network, and what metrics can be used to measure the impact on idea generation and problem-solving capabilities among employees?

Companies can leverage gamification by incorporating game-like elements such as rewards, leaderboards, and challenges into their internal CX community network to incentivize participation and engagement. This can spark creativity and innovation among employees by making problem-solving more interactive and enjoyable. Metrics such as the number of ideas generated, the quality of ideas submitted, the speed of problem-solving, and employee engagement levels can be used to measure the impact of gamification on idea generation and problem-solving capabilities within the organization. Tracking these metrics can help companies assess the effectiveness of gamification in driving innovation and creativity among their employees.