How can gamification be used to foster collaboration and teamwork among employees in order to improve internal CX communication and overall customer satisfaction?

Gamification can be used to foster collaboration and teamwork among employees by creating interactive challenges and competitions that encourage teamwork and communication. By incorporating elements such as leaderboards, rewards, and recognition for achievements, employees are motivated to work together towards common goals. This can lead to improved internal CX communication as employees are more engaged and connected, leading to better coordination and sharing of information. Ultimately, this collaboration and teamwork can enhance overall customer satisfaction as employees are better equipped to work together to solve problems and provide a seamless customer experience.