How can frontline employees leverage their unique insights and perspectives to influence upper management's decision-making process and drive innovation within the organization?

Frontline employees can leverage their unique insights and perspectives by actively participating in discussions and sharing their observations with upper management. They can provide valuable feedback based on their direct interactions with customers and day-to-day operations. By presenting data and examples to support their ideas, frontline employees can demonstrate the potential impact of their suggestions on driving innovation within the organization. Additionally, building strong relationships with colleagues and managers can help frontline employees gain credibility and influence decision-making processes.