How can companies leverage employee feedback to not only improve their CX competency programs, but also enhance overall organizational culture and employee satisfaction levels?

Companies can leverage employee feedback by actively listening to their suggestions and concerns, implementing changes based on this feedback, and communicating these changes transparently to employees. By involving employees in the decision-making process and valuing their input, companies can create a culture of trust and collaboration. This can lead to increased employee satisfaction levels, as employees feel heard and valued, ultimately improving overall organizational culture. Additionally, by aligning CX competency programs with employee feedback, companies can ensure that their customer experience strategies are more effective and relevant to both employees and customers.