In what ways can companies leverage employee feedback and input to continuously align their CX goals with personal values and beliefs, ultimately enhancing the overall customer experience?

Companies can leverage employee feedback by actively seeking input on customer interactions and experiences. By incorporating employee perspectives into decision-making processes, companies can better align their CX goals with personal values and beliefs. This alignment can lead to a more authentic and customer-centric approach that resonates with both employees and customers. Ultimately, this can enhance the overall customer experience by ensuring that company values and beliefs are reflected in every customer interaction.