How can companies effectively leverage employee engagement data to not only improve customer experience initiatives, but also enhance overall organizational performance and profitability?

Companies can effectively leverage employee engagement data by analyzing feedback and identifying areas for improvement in customer experience initiatives. By addressing employee concerns and implementing changes based on their feedback, companies can create a more positive work environment which can lead to better customer service. Engaged employees are more likely to go above and beyond for customers, resulting in increased customer satisfaction and loyalty. Ultimately, improved customer experience and employee engagement can positively impact organizational performance and profitability by driving growth and reducing turnover costs.