How can companies leverage their employee CX ambassadors to not only improve customer satisfaction and loyalty, but also drive revenue growth and increase market share?

Companies can leverage their employee CX ambassadors by empowering them to act as brand advocates and provide exceptional customer service. By training these ambassadors to understand the company's products and services inside and out, they can effectively communicate value to customers and build trust. This can lead to increased customer satisfaction and loyalty, as well as positive word-of-mouth referrals. Additionally, these ambassadors can identify opportunities for upselling or cross-selling, ultimately driving revenue growth. By consistently delivering outstanding customer experiences, companies can differentiate themselves in the market and attract new customers, ultimately increasing their market share.