How can businesses effectively leverage emotional intelligence in their remote customer interactions to create lasting connections and enhance customer satisfaction?

Businesses can effectively leverage emotional intelligence in their remote customer interactions by actively listening to customers' concerns and demonstrating empathy. They can also use emotional intelligence to adapt their communication style to meet the individual needs and preferences of customers. By showing genuine care and understanding, businesses can build trust and rapport with customers, leading to lasting connections and increased customer satisfaction. Additionally, businesses can use emotional intelligence to anticipate and address potential issues before they escalate, creating a positive customer experience.