How can businesses leverage emotional intelligence to not only improve customer relationships, but also foster a positive company culture and enhance employee engagement and productivity?

Businesses can leverage emotional intelligence by encouraging leaders and employees to develop self-awareness, empathy, and effective communication skills. By understanding and managing their own emotions and those of others, employees can build stronger relationships with customers and colleagues. This can lead to a more positive company culture, increased employee engagement, and higher levels of productivity as employees feel valued and supported in the workplace. Ultimately, emotional intelligence can help businesses create a more harmonious and successful work environment.