How can CX Ambassadors leverage emotional intelligence to enhance their ability to provide personalized and empathetic customer experiences while still meeting company goals and metrics?

CX Ambassadors can leverage emotional intelligence by actively listening to customers, understanding their emotions, and responding with empathy. By recognizing and managing their own emotions, CX Ambassadors can better connect with customers on a personal level. This emotional connection can lead to more personalized interactions that meet both the customer's needs and the company's goals. By incorporating emotional intelligence into their customer interactions, CX Ambassadors can create a more positive and memorable experience for customers, ultimately improving customer satisfaction and loyalty.