How can businesses leverage emotional intelligence to proactively address customer needs and concerns before they escalate, ultimately increasing customer retention rates and fostering long-term loyalty?

Businesses can leverage emotional intelligence by training their employees to actively listen and empathize with customers, allowing them to better understand their needs and concerns. By recognizing and addressing customer emotions, businesses can prevent issues from escalating and potentially losing customers. This proactive approach can lead to increased customer retention rates and foster long-term loyalty by creating a positive and personalized experience for customers, making them feel valued and understood.