How can businesses leverage emotional intelligence to not only increase customer loyalty and retention rates, but also enhance overall brand reputation and customer lifetime value?

Businesses can leverage emotional intelligence by understanding and empathizing with their customers' needs and emotions. By actively listening and responding to customer feedback, businesses can build stronger relationships and trust with their customers, leading to increased loyalty and retention rates. This emotional connection can also help enhance overall brand reputation, as customers are more likely to recommend a business they feel connected to. By prioritizing emotional intelligence in customer interactions, businesses can increase customer lifetime value by fostering long-term relationships built on trust and understanding.