How can businesses leverage emotional intelligence to not only improve customer satisfaction and loyalty, but also foster stronger relationships with their employees and ultimately drive overall company success?

Businesses can leverage emotional intelligence by training employees to understand and empathize with customer emotions, leading to better communication and problem-solving. This can result in higher customer satisfaction and loyalty as customers feel understood and valued. Additionally, fostering emotional intelligence in employees can lead to stronger relationships within the workplace, improving teamwork and morale. Ultimately, a company with emotionally intelligent employees is more likely to succeed as they can effectively manage relationships both internally and externally, leading to increased productivity and overall success.