How can companies ensure that their CX ambassadors are effectively leveraging emerging technologies to not only improve customer satisfaction, but also create a more personalized and seamless customer experience journey? What strategies can be implemented to measure the success of these efforts beyond traditional KPIs?

Companies can ensure that their CX ambassadors are effectively leveraging emerging technologies by providing them with proper training and resources to understand and utilize these technologies effectively. They can also encourage collaboration between CX ambassadors and technology teams to ensure seamless integration of new tools and platforms. Strategies such as implementing customer feedback loops, conducting A/B testing, and analyzing customer behavior data can help measure the success of these efforts beyond traditional KPIs, providing valuable insights into the effectiveness of personalized and seamless customer experience journeys.