How can CX ambassadors leverage data and analytics to provide evidence-based insights that support their advocacy for customer-centric practices within their organizations, while also aligning with company goals and objectives?

CX ambassadors can leverage data and analytics by analyzing customer feedback, behavior, and preferences to identify trends and opportunities for improvement. They can use this evidence to make a compelling case for customer-centric practices that align with company goals, such as increasing customer satisfaction and loyalty. By presenting data-driven insights, CX ambassadors can demonstrate the impact of customer-centric initiatives on key performance indicators and help secure buy-in from stakeholders for implementing changes that benefit both customers and the organization.