In what ways can businesses leverage data analytics to optimize technology-enabled cross-functional collaboration and enhance the overall customer experience, and what specific metrics should they prioritize in their analysis?

Businesses can leverage data analytics to optimize technology-enabled cross-functional collaboration by analyzing data from various departments to identify bottlenecks and inefficiencies. By using data analytics, businesses can also track customer behavior and preferences to personalize their offerings and improve the overall customer experience. Specific metrics that businesses should prioritize in their analysis include customer satisfaction scores, net promoter score, customer retention rate, average response time to customer inquiries, and cross-functional collaboration effectiveness metrics. By focusing on these key metrics, businesses can make data-driven decisions to enhance collaboration and improve the customer experience.

Keywords

data analytics technology-enabled collaboration customer experience metrics cross-functional collaboration

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