How can companies leverage data analytics and artificial intelligence to track the progress of employees' soft skills development and tailor training programs to meet the evolving needs of customers in today's rapidly changing business landscape?

Companies can leverage data analytics and artificial intelligence to track employees' soft skills development by collecting and analyzing data on performance, feedback, and engagement. By identifying trends and patterns, companies can tailor training programs to address specific skill gaps and areas for improvement. This allows organizations to stay agile and responsive to the evolving needs of customers in a rapidly changing business landscape, ensuring that employees are equipped with the skills necessary to deliver exceptional customer experiences.