How can companies leverage internal CX storytelling initiatives to foster a sense of community and collaboration among employees?

Companies can leverage internal CX storytelling initiatives by sharing success stories and customer feedback to inspire and motivate employees. By highlighting the impact of their work on customers' lives, employees can feel a sense of purpose and connection to the company's mission. This can foster a sense of community and collaboration among employees as they see the collective impact of their efforts and work together towards a common goal. Additionally, storytelling can help break down silos within the organization by promoting cross-functional collaboration and understanding of each team's role in delivering a positive customer experience.