How can companies leverage the feedback from their CX ambassadors to not only improve customer satisfaction and loyalty, but also drive innovation and differentiate themselves from competitors in the market?

Companies can leverage the feedback from their CX ambassadors by actively listening to their suggestions and insights, incorporating them into their product or service offerings. By doing so, companies can improve customer satisfaction and loyalty by addressing specific pain points or areas for improvement. Additionally, using feedback from CX ambassadors can help drive innovation by identifying new opportunities or trends in the market that competitors may not have tapped into yet. This can ultimately differentiate the company from competitors by offering unique solutions or experiences that resonate with customers and set them apart in the market.