In what ways can companies harness the power of their CX ambassadors to not only improve customer satisfaction and loyalty, but also drive brand advocacy and word-of-mouth referrals?

Companies can harness the power of their CX ambassadors by actively engaging with them, listening to their feedback, and incorporating their insights into their customer experience strategies. By empowering CX ambassadors to share their positive experiences and advocate for the brand, companies can leverage their credibility and influence to attract new customers and drive word-of-mouth referrals. Additionally, companies can incentivize and reward CX ambassadors for their advocacy efforts, further motivating them to promote the brand and strengthen customer loyalty.