How can applicants leverage their customer testimonials or references to stand out in a competitive job market and showcase their exceptional customer service skills and communication abilities?

Applicants can leverage customer testimonials or references by highlighting specific examples of positive feedback that demonstrate their exceptional customer service skills and communication abilities. They can also provide contact information for references who can speak to their abilities firsthand. Including quotes or anecdotes from satisfied customers can help to showcase their impact on customer satisfaction. By incorporating these testimonials into their resume, cover letter, or during interviews, applicants can differentiate themselves from other candidates and show their commitment to providing excellent customer service.