How can businesses ensure that the customer insights gathered from technology and data analytics are effectively communicated and utilized by all departments to drive a unified customer-centric approach?

Businesses can ensure that customer insights gathered from technology and data analytics are effectively communicated and utilized by all departments by establishing clear communication channels and processes for sharing insights. This can include regular meetings, reports, and dashboards that provide relevant data to all departments. Additionally, businesses should invest in training and development programs to ensure that all employees understand the importance of customer insights and how to leverage them in their roles. Finally, fostering a culture of collaboration and teamwork across departments can help drive a unified customer-centric approach, with a shared focus on meeting customer needs and expectations.