How can CX ambassadors effectively leverage customer feedback to not only meet customer expectations but exceed them, ultimately setting their brand apart from competitors in the market?

CX ambassadors can effectively leverage customer feedback by actively listening to their customers' concerns, suggestions, and preferences. They should analyze this feedback to identify common themes and areas for improvement. By implementing changes based on customer feedback, CX ambassadors can demonstrate a commitment to customer satisfaction and show that they value their customers' opinions. This proactive approach can help exceed customer expectations, build loyalty, and differentiate their brand from competitors in the market.