How can companies effectively use customer feedback gathered from metrics like NPS and customer satisfaction scores to make strategic improvements and enhance their customer-centric culture?

Companies can effectively use customer feedback gathered from metrics like NPS and customer satisfaction scores by analyzing the data to identify trends and common themes. They can then prioritize areas for improvement based on this feedback and develop specific action plans to address customer concerns. By regularly monitoring these metrics and tracking progress over time, companies can make strategic improvements that enhance their customer-centric culture and ultimately drive customer loyalty and satisfaction.