How can companies effectively leverage customer feedback scores, retention rates, and customer lifetime value to drive continuous improvement in their onboarding processes and enhance overall customer experience?

Companies can effectively leverage customer feedback scores by analyzing trends and identifying areas for improvement in their onboarding processes. Retention rates can help companies understand how successful their onboarding process is in keeping customers engaged and satisfied. Customer lifetime value can provide insights into the long-term impact of the onboarding process on customer loyalty and revenue generation. By using these metrics to drive continuous improvement, companies can enhance their onboarding processes and overall customer experience to increase customer satisfaction and loyalty.