How can businesses effectively leverage customer feedback to not only drive continuous improvement in their CX initiatives, but also differentiate themselves from competitors and create a truly customer-centric experience?

Businesses can effectively leverage customer feedback by actively listening to customer opinions and preferences, analyzing feedback trends to identify areas for improvement in their CX initiatives, and implementing changes based on customer suggestions. By consistently seeking and acting on feedback, businesses can differentiate themselves from competitors by demonstrating a commitment to customer satisfaction and loyalty. Creating a truly customer-centric experience involves integrating customer feedback into every aspect of the business, from product development to customer service, to ensure that the customer remains at the center of all decision-making processes.