How can businesses leverage customer feedback to not only improve their CX strategy but also recognize and reward employees who consistently deliver exceptional service?

Businesses can leverage customer feedback by implementing a systematic process to collect, analyze, and act on customer feedback. This can help identify areas for improvement in the CX strategy and recognize employees who consistently deliver exceptional service. By incorporating customer feedback into performance evaluations and rewards programs, businesses can motivate employees to prioritize customer satisfaction and provide excellent service. Additionally, businesses can use customer feedback to identify top-performing employees and provide them with recognition, rewards, and opportunities for career advancement.