How can a CX ambassador use customer feedback narratives to influence decision-making and drive organizational change towards a customer-centric approach?

A CX ambassador can use customer feedback narratives to influence decision-making by sharing real-life stories that highlight the impact of customer experiences on the business. By presenting specific examples of customer feedback, they can make a compelling case for the need to prioritize customer-centric initiatives. These narratives can also help to humanize the data and metrics, making it easier for stakeholders to understand and empathize with the customer's perspective. By consistently sharing customer feedback narratives, the CX ambassador can create a culture of customer-centricity within the organization and drive meaningful change towards improving the overall customer experience.