How can companies effectively leverage customer feedback to continuously improve their customer-centric culture and drive long-term customer satisfaction and loyalty?

Companies can effectively leverage customer feedback by actively collecting and analyzing feedback through surveys, reviews, and social media. By listening to customer concerns and suggestions, companies can identify areas for improvement and make necessary changes to enhance their customer-centric culture. Implementing a feedback loop system allows companies to address issues in real-time and demonstrate their commitment to customer satisfaction. By incorporating customer feedback into their decision-making process, companies can build trust, loyalty, and long-term relationships with their customers.