How can companies effectively utilize customer feedback to drive continuous improvement in their customer-centric culture, and what strategies can they implement to address and resolve customer complaints in a timely and satisfactory manner?

Companies can effectively utilize customer feedback by actively listening to their customers, analyzing the feedback received, and using it to make informed decisions for continuous improvement. Strategies to address and resolve customer complaints in a timely and satisfactory manner include implementing a structured feedback system, training employees to handle complaints professionally and empathetically, and offering prompt resolutions or compensations to dissatisfied customers. By prioritizing customer feedback and implementing these strategies, companies can foster a customer-centric culture that values and responds to customer needs effectively.