How can employees leverage cross-departmental collaboration to not only address customer feedback, but also proactively identify potential areas for improvement in the customer experience before issues arise?

Employees can leverage cross-departmental collaboration by regularly sharing customer feedback and insights with other teams to gain different perspectives and identify potential areas for improvement. By working together, employees can proactively address customer needs and anticipate issues before they escalate. Collaborating across departments also allows for a more holistic view of the customer experience, leading to more comprehensive solutions and a better overall customer experience.