How can CX ambassadors leverage augmented reality and virtual reality to create personalized and immersive experiences for customers, ultimately fostering stronger brand loyalty and customer retention?

CX ambassadors can leverage augmented reality and virtual reality by creating interactive and personalized experiences for customers. By using AR and VR technology, ambassadors can offer unique and immersive experiences that cater to individual preferences and interests. This can help build stronger emotional connections with customers, leading to increased brand loyalty and retention. Additionally, these technologies can provide customers with a sense of exclusivity and excitement, further enhancing their overall experience with the brand.