How can CX ambassadors leverage augmented reality and virtual reality to not only enhance customer experiences, but also improve customer retention rates and loyalty?

CX ambassadors can leverage augmented reality and virtual reality to enhance customer experiences by creating immersive and interactive experiences that engage customers on a deeper level. By using AR and VR technology, ambassadors can provide personalized and unique experiences that leave a lasting impression on customers, leading to increased loyalty and retention rates. These technologies can also help ambassadors gather valuable data on customer preferences and behaviors, allowing them to tailor their offerings and communications to better meet customer needs and expectations. Overall, incorporating AR and VR into customer interactions can help ambassadors build stronger relationships with customers, ultimately leading to improved retention rates and loyalty.