How can businesses leverage emerging technologies such as artificial intelligence and machine learning to enhance their measurement and communication of CX initiatives, ultimately driving even greater success and support from stakeholders?

Businesses can leverage emerging technologies such as artificial intelligence and machine learning to improve their measurement and communication of CX initiatives by utilizing predictive analytics to anticipate customer needs and preferences, personalizing interactions and experiences based on data-driven insights. These technologies can also help automate processes and streamline communication channels, leading to more efficient and effective customer engagement. By demonstrating the tangible impact of AI and machine learning on CX initiatives through data-driven metrics and analytics, businesses can secure greater support from stakeholders and drive overall success in customer experience strategies.