How can companies leverage emerging technologies such as AI and chatbots to enhance their CX ambassador training programs and further improve customer experience in the digital age?

Companies can leverage AI and chatbots to enhance CX ambassador training programs by using these technologies to provide personalized and interactive training modules. AI can analyze customer interactions and provide real-time feedback to ambassadors, helping them improve their skills. Chatbots can assist ambassadors by providing instant access to information and resources, allowing them to better assist customers. By integrating these technologies into training programs, companies can ensure that ambassadors are well-equipped to provide excellent customer service in the digital age, ultimately leading to an enhanced customer experience.