How can companies leverage technology such as AI and chatbots to enhance the candidate experience during the hiring process and assess their ability to effectively communicate and problem-solve with customers in a digital environment?

Companies can leverage AI and chatbots to enhance the candidate experience by incorporating them into the application process to provide real-time feedback and assistance. These technologies can also be used to simulate customer interactions, allowing companies to assess candidates' communication and problem-solving skills in a digital environment. By using AI to analyze candidates' responses and interactions with chatbots, companies can gain insights into their ability to effectively communicate and problem-solve with customers in a digital setting, helping to identify top talent for customer-facing roles.