How can CX ambassadors leverage AI and chatbots to enhance the customer experience while still maintaining a sense of authenticity and emotional connection with customers?

CX ambassadors can leverage AI and chatbots to enhance the customer experience by using them for quick and efficient responses to customer inquiries. They can personalize interactions by using AI to analyze customer data and provide tailored recommendations. To maintain authenticity and emotional connection, CX ambassadors should ensure that chatbots are programmed to mimic human conversations and show empathy towards customers. They can also use AI to gather feedback and insights from customer interactions to continuously improve the overall customer experience.