How can a CX ambassador effectively lead a team in implementing innovative strategies while maintaining a high level of consistency in customer service delivery?

A CX ambassador can effectively lead a team in implementing innovative strategies by creating a clear vision and strategy for the team to follow, setting clear goals and expectations, providing ongoing training and support, and fostering a culture of collaboration and open communication. To maintain a high level of consistency in customer service delivery, the CX ambassador should establish standardized processes and procedures, regularly monitor and measure performance metrics, provide regular feedback and coaching to team members, and continuously seek feedback from customers to identify areas for improvement. By balancing innovation with consistency, the CX ambassador can ensure that the team is continuously improving while also delivering a consistently high level of customer service.