How can involving employees in the design process help create interfaces that not only meet their needs but also exceed their expectations, ultimately leading to a more positive user experience?

Involving employees in the design process allows for their input and insights to be incorporated into the interface, ensuring that it aligns with their specific needs and preferences. By actively engaging employees in the design process, designers can gain a deeper understanding of their workflow, pain points, and expectations, leading to the creation of interfaces that are more intuitive and user-friendly. This collaborative approach can result in interfaces that go beyond meeting basic requirements and actually exceed employees' expectations, ultimately enhancing their overall user experience and satisfaction with the system.