How can teams ensure that they are accurately interpreting and acting upon customer feedback to make informed decisions for their products/services?

Teams can ensure they are accurately interpreting and acting upon customer feedback by first collecting feedback through various channels such as surveys, interviews, and social media. They should then analyze the feedback to identify common themes and areas for improvement. It is important to prioritize feedback based on impact and feasibility, and involve key stakeholders in the decision-making process. Regularly monitoring and measuring the impact of changes made based on customer feedback will help teams continuously improve their products/services.