How can international teams ensure that their cultural diversity initiatives not only improve customer satisfaction, but also positively impact employee engagement and retention rates within the organization?

International teams can ensure that their cultural diversity initiatives improve customer satisfaction by promoting diversity and inclusion in their customer service interactions. This can lead to better understanding and connection with a diverse customer base. To positively impact employee engagement and retention rates, organizations can create a supportive and inclusive work environment where employees feel valued and respected regardless of their cultural background. Providing training and resources on cultural competence can also help employees better understand and appreciate different perspectives, leading to higher engagement and retention rates within the organization.