How can international teams effectively incorporate cultural competency training into their customer service programs to ensure employees are equipped to provide a personalized and inclusive experience for customers from diverse backgrounds?

International teams can effectively incorporate cultural competency training into their customer service programs by providing ongoing training sessions that focus on understanding different cultural norms, values, and communication styles. It is important to encourage open dialogue and discussions about cultural differences within the team to foster a more inclusive and respectful environment. Additionally, incorporating real-life scenarios and case studies into the training can help employees apply their cultural competency knowledge in practical situations. Providing resources such as cultural sensitivity guides, language interpretation services, and diversity training materials can also support employees in delivering personalized and inclusive experiences for customers from diverse backgrounds.