How can companies ensure that internal CX storytelling is consistently integrated into their organizational culture to maintain high levels of employee engagement and alignment with customer experience goals over time?

Companies can ensure that internal CX storytelling is consistently integrated into their organizational culture by incorporating it into regular communication channels such as meetings, training sessions, and company newsletters. They can also create a dedicated team or role responsible for overseeing and promoting CX storytelling within the organization. Furthermore, companies should encourage employees to share their own customer experiences and success stories to reinforce the importance of CX in achieving business goals. Finally, leadership should lead by example by consistently emphasizing the value of customer experience and storytelling in all aspects of the business.