How can companies ensure that their internal CX communication tools are effectively fostering a sense of community and connection among remote or hybrid teams?

Companies can ensure that their internal CX communication tools are effectively fostering a sense of community and connection among remote or hybrid teams by implementing regular virtual team-building activities and social events to keep team members engaged and connected. Providing opportunities for open and transparent communication through channels such as video conferencing, chat platforms, and virtual town halls can also help build a sense of community. Encouraging feedback and collaboration among team members, as well as recognizing and celebrating individual and team achievements, can further strengthen the sense of community within remote or hybrid teams.