How can companies ensure that their intercultural competence training is engaging and effective for customer experience teams, and what innovative methods can be used to promote cultural understanding and collaboration within a global organization?

Companies can ensure that their intercultural competence training is engaging and effective for customer experience teams by incorporating interactive activities, real-life case studies, and role-playing exercises that simulate cross-cultural interactions. Innovative methods such as virtual reality simulations, gamified learning platforms, and peer-to-peer mentoring programs can promote cultural understanding and collaboration within a global organization. Additionally, creating opportunities for employees to participate in cross-cultural exchanges, cultural immersion experiences, and diversity training workshops can further enhance intercultural competence and foster a more inclusive work environment.