How can companies effectively incorporate ongoing intercultural training and development opportunities for their CX department employees to ensure they are equipped with the necessary skills and knowledge to navigate a constantly changing global marketplace, and how can they gauge the long-term impact of these initiatives on employee performance and customer satisfaction?

Companies can effectively incorporate ongoing intercultural training and development opportunities for their CX department employees by implementing regular workshops, seminars, and cultural immersion experiences. They can also provide resources such as online courses and language training to continuously enhance their employees' intercultural competencies. To gauge the long-term impact of these initiatives on employee performance and customer satisfaction, companies can use metrics such as customer feedback, employee engagement surveys, and performance evaluations. Additionally, conducting regular assessments and tracking key performance indicators related to intercultural competency can help measure the success of these initiatives over time.