How can CX ambassadors effectively integrate virtual reality and augmented reality technologies into their customer experiences to create immersive and engaging interactions while still maintaining a sense of personal connection?

CX ambassadors can effectively integrate virtual reality and augmented reality technologies into customer experiences by using them to enhance the overall experience rather than replacing it. They can use these technologies to create interactive and personalized experiences that make customers feel like they are part of the brand story. By incorporating elements of personalization and customization, CX ambassadors can maintain a sense of personal connection with customers even in a virtual environment. Additionally, they can leverage data and analytics to understand customer preferences and behaviors, allowing them to tailor the virtual and augmented reality experiences to meet individual needs and preferences.