How can companies effectively integrate technology and digital learning tools into their continuous training and development programs to enhance employee skills and improve the overall customer experience?

Companies can effectively integrate technology and digital learning tools into their continuous training and development programs by first identifying the specific skills and knowledge gaps that need to be addressed. They can then invest in user-friendly learning management systems and online platforms that offer interactive and engaging training content. Additionally, companies can provide ongoing support and resources to ensure employees are comfortable using these tools and can easily access them. By leveraging technology in their training programs, companies can create personalized learning experiences, track progress, and provide real-time feedback to employees, ultimately enhancing their skills and improving the overall customer experience.