How can companies effectively integrate remote employees into their customer experience strategy to ensure seamless communication and collaboration between remote and in-office teams?

Companies can effectively integrate remote employees into their customer experience strategy by providing them with the necessary tools and technology for seamless communication and collaboration with in-office teams. This includes using video conferencing, project management software, and communication platforms to keep remote employees connected. Regular check-ins and team meetings can help remote employees feel included and informed about the company's customer experience strategy. Additionally, providing training and resources to remote employees on the company's customer service standards and expectations can help ensure consistency in communication and collaboration across all teams.